Refund policy
Exchanges
Due to the nature of dietary supplements, we do not offer direct exchanges.
If you would like a different product, please contact us at lunaevitamins@gmail.com. If your return is approved, you may place a new order separately.
Refunds
We accept returns of unopened and unused products within 14 days of delivery.
To be eligible for a return, the product must:
- Be unopened and unused
- Be in its original packaging
- Have the original safety seal intact
- Be accompanied by proof of purchase
For health and safety reasons, opened dietary supplements, products with broken safety seals, or partially used products are not eligible for return or refund.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at lunaevitamins@gmail.com.